Lifetime licenses remain good for life, including free upgrades to new releases. This is the sort of behaviour that I'd expect to see within the Internet Marketing community - shady as hell! Sorry for 'shouting', in caps, but the totally confusing legalese mess and mixed messaged, designed to obfuscate and confuse that you offer as an 'upgrade' should never have been foisted on anyone! As someone else pointed out, somewhere in my trail of disconnected Malwarebytes forums and support pages, said "Getting tired of Malwarebytes installing a "free trial" without asking!" (a forum search can't find that, despite being on the same site and being viewed right now in another browser). MALWAREBYTES - STATE IN BIG, CLEAR, GREEN LETTERS, "THIS WILL NOT AFFECT YOUR LICENSING OR FUNCTIONALITY IN ANY WAY" FOR EXISTING PREMIUM USERS! If it won't, of course, but big RED if it does. Turns out that while it would keep working, this would remove your existing PREMIUM install and so things like regular scans would stop! I got ta notification of a 'free upgrade' and immediately, I was suspicious, as I already have PREMIUM, but I was grandfathered into it (and another licence on another laptop) and so I stopped and started researching.
They need to be careful, or we will start leaving in droves. I too am extremely concerned about this 'new direction' with Malwarebytes. We tried that and updates did limit to our test setting of 3hrs.Īlso, at the 'About' tab and 'Version Information' there is:Īnd under that list is another 'Check for updates' button for version and database updates.Endpoint Detection & Response for Servers It seems helpful and describes the 'Security' tab options (as you described) to turn off/on auto database update.Īlso it indicates at the 'General' tab and 'Application updates', the 'Check for updates' button will check for version and database updates.Īnd at the 'Security' tab, it indicates the 'Automatically check' (if left on) for database updates timing can be set for minutes, hours or days. Malwarebytes for Windows will open once the installation completes successfully.Īfter receiving your post we found a user guide at. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.All user configurations and other data are removed.
The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories:
Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Endpoint Detection & Response for Serversĭouble-click mb-support-X.X.X.XXXX.exe to run the program